As Shift Leader, you will supervise daily operations during assigned shifts, ensuring service and operational standards are consistently met. You will support team performance across departments, coordinate tasks, handle operational issues and guest requests, and report shift performance to management.

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Key Responsibilities:

• Supervise staff and operations during assigned shifts
• Ensure operational procedures and service standards are followed
• Coordinate team activities and allocate daily tasks
• Handle operational issues, guest requests, and service recovery
• Monitor shift performance and report results to management
• Support smooth handovers between shifts

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Requirements:

• Experience in a supervisory or shift-based role
• Strong understanding of service and operational standards
• Ability to lead teams and manage daily operations
• Good communication and problem-solving skills
• Flexibility to work shifts, weekends, and holidays

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